Account Management

Billing

• How do I add/update ACH information?
• Why am I being charged Sales Tax?
• Is there a cancellation fee?
• How do I cancel my account?
• Can I pre-pay for the first year up front?
• Why am I being charged Sales Tax?

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Curation

• How do I upload my company’s logo?
• My original image is crystal clear, but after I upload it to RightNow Media @ Work, it shows up fuzzy.
• Who is able to feature or block content?
• How do I hide content or speakers?
• How do I customize the library banner?
• How do I add my own video?

Demos and Workshops

• Are subscription usage reports available?
• Can I bring others to the Demo?
• What is a workshop and how should I prepare for one?
• What is a Demo and how do I prepare for one?

Managing People: Owners, Admins, and Users

• Why does RightNow Media send emails to all users on a weekly basis?
• How do I upload a profile picture?
• Why do I need a profile?
• I didn't download my Leader's Guide/Workbook when I first ordered it; where did it go?
• Can I use a different email address?
• I don't have an account yet—how do I get one?

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