Why is the audio volume so low for some videos?

We are very excited to offer our customers such a wide variety of studies to stream on RightNow Media @Work. We are able to do so through our partnerships with different publishers.

Streaming videos is still a newer technology, and sometimes we find videos with poor audio quality. When this happens, we make sure to contact the original publisher of the file and get the problem corrected. If you find a specific series that has unusually low audio quality, please alert us by submitting a support ticket. You can do so by clicking on the "Submit a Request" button on the navigation bar on this page.

In the meantime, we would advise you use external speakers when showing any study that has a lower volume.