Roku Streaming Issues
Most streaming issues that occur on a Roku have to do with the network connection. We recommend at least 3 Mbps for each computer/device connected to your network.
If you are connecting your Roku to the network using a wireless (WiFi) connection, you will want to consider the distance between your Roku and the wireless router as well as any obstructions (walls, appliances, bookshelves, etc.) between your Roku and the router. You can check the wireless signal strength your Roku is receiving by going to settings > network. If this screen doesn't show a network connection, you can update the connection or set up a new one.
Note: Our technical support is limited to issues that are related to the RightNow Media and RightNow Media @ Work channels. If you are experiencing issues with a different Roku app, please follow the link to the Roku support site.
How fast is my network?
You can run a test for the speed of your network by following these steps:
- Start by pressing these buttons on your remote: Home, Home, Home, Home, Home, Rewind, Rewind, Rewind, FF, FF
- Next, choose “Enable Playback Debugging”
- Finally, exit and find a video to play
Your Roku will tell you the bit rate that it is receiving from your network
If the bit rate is slower than the recommended 3 Mbps, you may want to try moving your Roku to a position/location where it is getting a stronger signal or consider some of the information below. You may also want to contact your internet service provider to troubleshoot your network.
**Note: If you are experiencing stutters, try using the previous remote code to change the bit rate to the max 3.5 Mbps setting.
Who else is connected to my network?
If you have many computers or devices connected to your network, you will need a much faster network connection. Often, if businesses find that streaming videos seem slower, it is likely due to the number of people in your company who have devices connected to your network. One possible solution for this is to have a separate network which is "private" and only accessible for certain staff.
There are many things that can interfere with your wireless network's signal. Apple has a great article discussing network interference which you can find here:
In addition, you may want to try some of the steps in the article below from the Roku support site.