The error message below typically appears when playing our videos using Internet Explorer on Windows 7, and any web browser using Windows XP and older. This problem is due to incompatibility with secure video playback that is used on our videos.
On Windows 7, this can be resolved by switching to another web browser, such as Firefox or Chrome.
Unfortunately, there isn't an option to make our video player compatible with any browser on Windows XP and older. Microsoft stopped supporting XP, so they haven't been keeping it up to date with current technology.