How do I connect using join.me?

When Do I Use join.me?

Join.me is a remote viewing service that we use for all our Demos and Workshops. It allows you to see our screen so that we can give you a tour of our site and show you how to navigate through RightNow Media @ Work. In special cases, we can also use join.me so that our technical support team can view your computer screen and correct any problem that you might be having.

Using join.me for a Demo or Workshop

• Start by going to me in your web browser.
• Your RightNow Media @Work account manager will give you a session number.
• Enter that number into the box labeled "join meeting," and press the play button.
• You should now be connected, and the Demo or Workshop can begin.

Using join.me for Technical Support

You may be asked to share your screen with a technical support representative while you are discussing an issue on the phone. These instructions will help you get started.

• Start by going to me and selecting "start meeting."
• Choose "save file" to begin the download process (this should take about 1 minute).
• Find the download and run the file "join.me.exe" to install the program.
• Once the program is installed, it should open on its own.

Please let the technical support specialist know the session number that appears at the top of your screen.